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General FAQs
Yes. All products are 100% authentic Korean brands, sourced from verified distributors and trusted supply chains. We do not sell replicas, testers, or refilled items. Batch codes and original packaging are always intact.
Every product page includes skin type, concerns, and key ingredients. If you’re still unsure, you can contact our support team for routine guidance based on your skin type (oily, dry, sensitive, acne-prone, combination).
Orders are typically delivered within 2–4 working days in major cities and 3–6 working days in other areas. You’ll receive tracking details once your order is dispatched.
Yes, but only if:
– The product is unused, unopened, and sealed
– The issue is reported within 48 hours of delivery
Due to hygiene reasons, opened or used skincare products cannot be returned.
Most Korean skincare focuses on gentle, barrier-repair formulations, but sensitivity varies by individual. We always recommend:
– Patch testing before full use
– Avoiding actives if your skin barrier is damaged
– If you have rosacea, eczema, or active irritation, consult a dermatologist first.
Yes. Cash on Delivery is available across Pakistan on eligible orders. For high-value orders or promotions, prepaid payment may be required.
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Contact us at:
info@koreanstore.pk
0300-5452790
Working Days: Mon – Sat
Working Hours: 10Am – 6PM